Lions Tour FAQs

For the Lions v Wallabies Test Matches in 2025, a dedicated number of priority tickets have been exclusively reserved for eligible members of Australian Super Rugby Clubs. As the demand for these tickets is expected to exceed the number of available tickets for the Lions v Wallabies Test Matches, an online Ticket Ballot is being used. This Ticket Ballot, similar to those at other major global events, provides the fairest system by allocating tickets at random and works as follows.

1. Eligible members choose the Ballot Entry: The Lions v Wallabies match of their choice here (Brisbane, Melbourne or Sydney)
2. Eligible members choose their Super Rugby Club from the date dropdown, enter the password(s) provided into the password box, and click Apply Now.
3. Eligible members select the highest price category they are willing to pay per ticket if successful when tickets are allocated. Members should select ‘Platinum or next best category’ to increase their chance of success.
4. Eligible Members select the number of tickets they wish to pay for if successful when tickets are allocated. Each password allows members to apply for up to two (2) tickets per Test Match.
5. Eligible embers sign into their Ticketek account and complete their application.

Please note that entering a Ticket Ballot is not a guarantee that you will receive tickets.

1. Once applications close, Ticketek’s automated ballot system will randomly allocate tickets to applicants on one of the following dates if you are successful: 28, 29 or 30 October 2024.
2. If successful, applicants will then be automatically charged the total cost of their allocated tickets. The charge will be made to the credit card entered when applying for the Ticket Ballot. Applicants must ensure they have enough funds on their nominated credit card to pay for all requested tickets as there will be no follow up if their credit card declines – tickets will instead be reallocated to the next eligible member.
3. Applicants will be emailed by Ticketek by 5pm AEDT Thursday 31 October 2024 confirming if they have been successful or unsuccessful in securing a ticket(s).

If eligible members want to apply for more than one Test Match, they simply repeat the application steps for a different match.

Due to the randomisation of the Ticket Ballot, if an eligible member applies for more than one Test Match then there is a chance they could be charged for tickets to multiple Test Matches. It is therefore strongly recommend to only apply for the Test Match(es) that eligible members want to attend and can afford to purchase tickets to as payment is automatic and tickets are non-refundable.

It does not matter what time eligible members apply during the Ticket Ballot Application window as all applications will be randomised to determine the order in which tickets are allocated.

Eligible members can apply for up to two (2) tickets per password per Test Match.

If you wish to have tickets allocated next to other eligible members, you MUST apply together in the one application – simply enter each password on a new line in the password box (up to a maximum of 5 passwords / 10 tickets per application).

Please note, applications will be treated as ‘all in’ or ‘none in’ – group applications will not be split.

Entering the Ticket Ballot does not guarantee a ticket. It places you within the Ticket Ballot to have the chance to secure your Lions v Wallabies Test Match ticket(s).

The following paid members (either paid in full or have begun paying in monthly instalments) are eligible to enter the Super Rugby Club Member Ticket Ballot:

All eligible ACT Brumbies, NSW Waratahs, Queensland Reds and Western Force members listed above will receive an email from their club from Monday 21 October 2024, 10am AEDT containing the required password(s), links to each Test Match Ticket Ballot, and other key information.

If you believe you are eligible to access the Ticket Ballot and do not receive this email, or would like to purchase a membership to become eligible, please contact your relevant Super Rugby Club’s membership team.

If you purchase an eligible membership during the Ticket Ballot Application window, you will receive a Ticket Ballot information email within 1 hour of your eligible membership purchase. This email will contain all necessary links, application password(s), key timings and information on how to access the Ticket Ballot.

Email notification will be sent to successful and unsuccessful members by Ticketek by 5pm AEDT, Thursday 31 October. If you were successful in obtaining tickets, this communication will also detail how to access your tickets via the Ticketek app.

Successful members can also access their order history via the Ticketek app from 5pm AEDT, Thursday 31 October which will show any successfully secured tickets.

Eligible members should follow the application steps at this link during the Ticket Ballot Application dates.

Note that eligible members must complete a separate application for each different Test Match Ticket Ballot they wish to apply for.

Eligible members must select the highest price category they are willing to pay for should they be successful in the Ticket Ballot.

Tickets will be allocated on a next best available basis, and we strongly recommend that eligible members select the Platinum or next best category option when applying to increase their chances of success. For example:

• If a member selects Platinum or next best category and is successful in being allocated a ticket, the system will assign them the best available ticket. If all the Platinum tickets have been allocated, Gold will be allocated. If Gold tickets have all been allocated then Silver will be allocated, and so on.
• If a member selects Bronze or Gold Brigade and all tickets have already been allocated to those who selected more categories, they will not be successful in obtaining a ticket.

Eligible embers who successfully secure a ticket will be automatically charged the total cost of their allocated tickets as per the ticket prices below (in addition to the $2.50 application fee per ticket already paid). The charge will be made to the credit card entered when applying for the Ticket Ballot.

Eligible members must ensure they have enough funds on their nominated credit card to pay for all requested tickets as there will be no follow up if their credit card declines – tickets will instead be reallocated to the next eligible member.

Eligible members can apply for more than one Test Match. If they do, they may be successful in securing tickets for more than one Test Match due to the random nature of the Ticket Ballot.

PLEASE NOTE: Due to the randomisation of the Ticket Ballot, if an eligible member applies for more than one Test Match then there is a chance they could secure tickets, and be charged for tickets, for multiple Test Matches. It is strongly recommend to only apply for the Test Match(es) that eligible members want to attend and can afford to purchase tickets to as payment is automatic and tickets are non-refundable once allocated.

Eligible members will be charged a $2.50 application fee per ticket requested when applying to cover Ticketek administration costs. This fee will be refunded if an eligible member is unsuccessful in securing a ticket.

If successful, there is a per transaction charge fee. This charge is only applied per transaction, so whether you purchase 1 or 4 tickets in a single transaction you will only ever pay one fee. Transaction fees vary for each venue and will be a maximum of $9.95.

The transaction charge covers various expenses associated with taking, processing and fulfilling your order, as well as the costs associated with supporting the technology that facilitates the purchase and scanning of tickets for every match.

Check your inbox, including your junk email, for this email from Ticketek. It will be sent to the email address linked to the Ticketek account that you used to enter the Ticket Ballot.

The confirmation email sent by Ticketek details the next step of the Ticket Ballot process, as well as your Ticketek Account ID and Ticket Ballot Application order number.

Ticket Ballot applications for wheelchair and accessible seating spaces should be made by contacting your Super Rugby Club directly during their office hours between Monday 21 October 2024 until close of business Friday 25 October 2024.

Successful accessible seating Ticket Ballot applicants will receive a phone call by 5pm AEDT Wednesday 6 November 2024 to process payment for their tickets. Unsuccessful applicants will be notified by email by the same time and date.

Please ensure you are using the password(s) provided in the email from your Club, that you have typed/copied them correctly into Ticketek’s password box, that there are no additional commas or spaces, and there is only one password per line when entering them on Ticketek. Each password must be entered on a separate line in the password box as per the below example:

PASSWORDEXAMPLE1 PASSWORDEXAMPLE2 PASSWORDEXAMPLE3

If the issue continues, please contact your Super Rugby Club’s membership team.

No. Tickets will be randomly and automatically allocated to successful members in the Ticket Ballot based on their price category and total ticket quantity selections.

You can purchase an eligible membership before 12pm AEDT Sunday 27 October 2024 from one of the 4 Australian Super Rugby Clubs using the links below. If you purchase after the Ticket Ballot Application period has begun, you will receive your Ticket Ballot Entry information via email after completing your eligible membership purchase.

• ACT Brumbies Membership: click here
• NSW Waratahs Membership: click here
• Queensland Reds Membership: click here
• Western Force Membership: click here

Payment can be made using Visa, Mastercard and American Express credit and debit cards. Afterpay, Ticketek Gift Vouchers and Qantas Frequent Flyer payment options are not available for the Ticket Ballot.

See trouble shooting steps on the Ticketek website here: https://help.ticketek.com.au/hc/en-us/articles/360001885348-The-website-says-my-card-has-been-blocked.

For other Ticketek trouble shooting, see here: https://help.ticketek.com.au/hc/en-us.

Eligible members will not be able to amend or withdraw their Ticket Ballot application once it has been submitted. Please consider carefully which tickets you’d like to apply for, and can afford if successful for any or all Test Matches you apply for, as you won’t be able to amend your application once it’s been submitted.

For matches where general public ticket allocations have been exhausted, Hospitality or Travel packages may still be available. Visit www.lionsseries2025.rugby for more details.

Following the completion of the Ticket Ballot, any remaining tickets will go on general sale at 12pm AEDT 7 November 2024. This includes any general public tickets that may become available if they are no longer required for operational requirements. Please note, additional Ticket Ballots will not be run if more tickets become available – they will simply be available on a first-come-first-served basis.

All resale information is available here: https://lionsseries2025.rugby/faq/resale

Tickets should only be resold or transferred through Rugby Australia or its ticketing agents’ authorised ticket resale platforms. Authorised resale platforms will be available in 2025 closer to the event.

Viagogo, The Ticket Merchant, eBay, Gumtree, and Facebook Marketplace are and will not be authorised resale platforms.

Only current 2025 Super Rugby Club Members who hold an eligible ACT Brumbies, NSW Waratahs, Queensland Reds or Western Force membership by 12pm AEDT 27 October 2024 are eligible and will be emailed their Ticket Ballot entry information by 12pm Monday 21 October 2024 (or within an hour of buying an eligible membership before 12pm AEDT 27 October 2024). You can find out more information about how to register as a Super Rugby Club member using the links below:

• ACT Brumbies Membership: click here
• NSW Waratahs Membership: click here
• Queensland Reds Membership: click here
• Western Force Membership: click here

Please note that not all Super Rugby Club memberships may be available at the time you click the links above.

Click here for a full set of FAQs.